uk9 apps Privacy Policy

Last Updated: January 2025

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the uk9 apps platform. uk9 apps ("we", "our") takes the privacy of its users' ("you", "your") personal information very seriously. This document clearly explains how your information is collected, what purposes it is used for, and under what circumstances it may be shared with third parties.

By using uk9 apps services, you are considered to have accepted the terms described in this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the complete legal framework for use of the platform. Anyone under the age of 21 may not use any uk9 apps services, and this Policy does not apply to them.

This Policy applies only to uk9 apps' own services. Any third-party websites or applications have their own privacy policies, over which we have no control.

2 Data Collection

uk9 apps collects various types of personal information in order to provide its services. Collected data comes from two main sources: (a) information you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide

During account registration, verification, and transactions, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Identity verification documents (national ID card or passport details)
• Address and residential information
• Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details
• Any messages or complaints submitted via live chat or email

2.2 Automatically Collected Information

When you access and use the platform, certain information is collected automatically, including:

• IP address and device identifier information
• Browser type and version, operating system
• Browsing activity and click patterns on the platform
• Login time, session duration, and activity logs
• General location information (not precise GPS location)
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

Collected information is used only for specific and legitimate purposes. uk9 apps never collects unnecessary or excessive data, and collected data is not used beyond the stated purposes. The main purposes for which data is used are listed below:

1. Account management and identity verification: To complete the registration process, ensure account security, and prevent fraudulent activity.
2. Financial transaction processing: To manage deposits, withdrawals, and bonus-related activities.
3. Customer support: To respond to your queries via live chat or email and to resolve complaints.
4. Legal compliance: To store and use data in fulfilment of applicable legal obligations.
5. Platform improvement: To analyse user experience and improve the quality of our services.
6. Communications and notifications: To send important updates, transaction confirmations, and security alerts.
7. Responsible gaming: To monitor playing patterns, identify problematic behaviour, and provide support.

4 Cookies and Tracking Technologies

uk9 apps uses cookies and similar technologies on its website and app. A cookie is a small text file stored on your device that helps improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the platform — maintaining login sessions, storing security tokens, and remembering preferences.
• Functional cookies: Used to remember language preferences, account settings, and user selections.
• Analytics cookies: Help measure which sections of the platform are used most, supporting service improvement.

4.2 Cookie Controls

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may disrupt some core platform functions and may cause issues with login or transactions.

5 Sharing Data with Third Parties

uk9 apps does not sell your personal information or share it with third parties without authorisation. However, in certain specific circumstances, sharing information may be necessary:

1. Payment processors: Transaction information is shared with bKash, Nagad, Rocket, Upay, and authorised banks as required to process deposits and withdrawals.
2. Identity verification services: Limited information may be shared with trusted third-party verification services to complete the KYC (Know Your Customer) process.
3. Legal authorities: Relevant information may be provided to authorities if required by court order, government directive, or legal obligation.
4. Technology service providers: With trusted partners providing server hosting, cybersecurity, or analytics services, and only under contractual confidentiality terms.
5. Fraud prevention: Information necessary to protect account security and site integrity may be shared with security service providers.

In each of the above cases, data sharing is limited to only what is necessary, and the relevant third parties are required to comply with our privacy standards.

6 Data Storage and Security

uk9 apps applies industry-standard security measures to keep your data safe. All our communications are encrypted using SSL (Secure Sockets Layer) technology, and stored data is also covered by encryption.

6.1 Security Measures

• Encryption at both transmission and storage levels
• Firewalls and access controls to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Two-factor login protection using OTP verification
• Restricted staff access to data and strict internal policies

6.2 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, or fraud prevention purposes. Once no longer needed, data is securely deleted or anonymised.

While we take every precaution to protect your information, no organisation can guarantee 100% security when transmitting data over the internet. We therefore ask you to keep your password secure and to notify us immediately if you notice any suspicious activity.

7 User Rights

uk9 apps ensures the following rights for its users regarding their information. You may contact us at any time to exercise these rights.

1. Access: You may ask what information we hold about you and request a copy of it.
2. Right to correction: If the information we hold about you is inaccurate or incomplete, you may request that it be corrected.
3. Deletion request: In certain circumstances you may request that your information be deleted; however, where legal obligations exist, immediate deletion may not always be possible.
4. Objection to processing: You may object to your information being used for specific purposes, particularly in the case of marketing communications.
5. Portability: If you would like to receive your information in a convenient structured format, you may request this from us.
6. Withdrawal of consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights or to learn more about them, contact our support team via live chat or email. We will review your request as promptly as possible.

8 Protection of Minors

uk9 apps services are for adults aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is in place during the registration process.

If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information is on our platform, please contact us.

For more information on responsible gaming, read our Responsible Gaming Guidelines, which discuss in detail the steps taken to protect minors.

9 External Links and Third-Party Services

The uk9 apps platform uses software from various game providers for gaming services, including Evolution, Pragmatic Play Live, JILI, and PG Soft. These third-party game providers operate under their own privacy policies, and uk9 apps is not responsible for their data practices.

When transacting through payment gateways such as bKash, Nagad, Rocket, and Upay, you will also be subject to those organisations' own privacy policies. uk9 apps retains only the information necessary for transaction confirmation and account management.

10 Policy Changes

uk9 apps may update this Privacy Policy from time to time based on changes to its services or legal requirements. When changes are made, an updated version with a new date will be published on this page.

For significant changes, we will notify you via your registered email address or through a notification on the platform. We recommend that you visit this page regularly to stay informed about our latest privacy practices.

Continuing to use the platform after a revised policy has been published will be considered as your acceptance of the changes. For more general questions about our services, see our Frequently Asked Questions (FAQ) page.

11 Contact

If you have any questions, comments, or requests about this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

• Live Chat: Get instant support through the live chat option on the platform.
• Email: [email protected]

To learn more about us and understand how we operate, read our About Us page.